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David M. Emmons 7173 Wheatland Terrace Cherry Valley, IL 61016-9723 815-222-5466 305-574-2683 Fax dave@hostwerks.com OBJECTIVE To join a fast-paced, customer-oriented, computer support and deployment operation. TARGET JOB Title: End-user Technical Support Repair Technician System Administrator Desired Job Type: Employee Desired Status: Full-Time Relocation: Willing to relocate without assistance if necessary Description of my perfect job: A job that will provide me with challenges while allowing me to utilize my varied experiences. Career Level: Mid Career (2+ years of experience) Date of Availability: 2 weeks WORK EXPERIENCE 6/1/2003 - Present Independent Computer and Service Technician, Rockford, IL Principal and Owner As an independent computer service technician, I have worked with numerous small businesses and individuals assisting with issues ranging from firewall configuration to hard drive data recovery to vicious-worm removal. I also deal with the mundane issues of computer training and general questions regarding computer usage. I have maintained a reputation for fair and honest dealings with my customers. 10/23/2003 - 12/10/2003 Manpower Professional, New Berlin, WI Contractor Contracted with a Fortune 50 firm, responsible for supporting a major Dell CPU rollout. These included Dell desktop and notebook PCs running Windows 2000. Specific duties included tagging of new equipment, preparing units for deployment using specific processes, and deploying units to end-users. Also completed tasks as directed including performing light repair work, asset management, and post-lease hard disk data wiping. Salary $16/hour 4/2/2003 6/1/2003 Hallmark IT Solutions, Wethersfield,CT Contractor Contracted with a Fortune 50 firm, responsible for break/fix support of 2500 local users. These included Dell desktop and notebook PCs running Windows NT4 and Windows 2000. Also supported were a variety of Hewlett Packard LaserJet, Color LaserJet, and DeskJet printers. Salary $14/hour 3/2003 Blue Current Systems, Austin, TX Contractor Contracted with a Fortune 100 firm performing a 1000 machine Dell rollout. Responsible for ensuring units were properly imaged and that the appropriate software load was performed and tested. Salary 14.00/hour 2/2002 10/2002 Tek Systems Rolling Meadows, IL Consultant Contracted to a Fortune 500 firm for end-user technical support. In addition to those duties, also wrote technical documentation for end-users as well as working to streamline the work flow process. Systems supported included Windows 2000, Windows NT 4, Windows 98, Windows 95, Red Hat Linux. Salary $17.50/hour. 2/2000 2/2002 Hostwerks.com, Inc. Rockford, IL System Administrator Worked as a part-time Linux system administrator. Responsible for handling support calls as well as setting up web sites and accounts for new clients. Responsible for downloading, compiling, and installing new software. Utilized PHP and MySQL for management of content and clients. Salary $22/hour. 8/1996 - 3/2001 Computer Renaissance Rockford, IL Store Manager Responsible for operation of a $1 million retail operation. Duties included customer service, technical support, hardware integration, hardware repair, human resources administration, and accounting. Sold and supported Intel and AMD-based machines running Windows 95, Windows 98, Windows NT 4, Windows 2000. Supported several flavors of Linux including Red Hat, SuSE, Mandrake, and Slackware. Sold and supported Macintosh OS 7/8/9 and OS X clients. Salary $28,000 annual. 8/1992 - 8/1996 Rock Valley Computers, Inc. Rockford, IL Service Manager Responsible for the service department and the service efforts of a $3 million retail operation. Duties included overseeing a staff of 5 technicians, hardware repair, network installation and maintenance, and customer service. Brands serviced included Apple Macintosh, Compaq, Hewlett Packard, and Digital Equipment (DEC). Salary $26,000 annual. 9/1991 - 8/1992 Boss Technologies Corporation Beloit, WI Sales Manager Overall responsibility for a sales staff of 4 in a $2 million outside sales computer organization. Duties included day-to-day monitoring of staff activities including prospecting of new clients as well as following up with existing clients. Sold and supported brands included Apple Macintosh, Compaq, IBM, Leading Edge. Support operating systems were Novell Netware, MS-DOS, Windows 3.1, Macintosh System 7, and Windows NT. Salary $21,000 annual. EDUCATION 1/1994 A+ Hardware Certification Oakbrook Terrace, IL Certification Received A+ Certification with MacOS specialist. 1/1994 Compaq Field Service Technician Wooddale, IL Certification Authorized for Compaq warranty service on desktop PCs, servers, and notebook computers. 1/1993 Apple Level-1 Service Technician Arlington Heights, IL Certification Authorized to perform warranty repairs on Apple Macintosh CPUs and printers. 5/1991 Rock Valley College Rockford, IL Some College Coursework Completed Worked toward an Associates Degree in Business. Maintained 3.5 GPA. 4/1986 IMRL Manager Virginia Beach, VA Vocational Inventory management school offered by the US Navy. It was part of the training I received to advance my rank while enlisted in the US Navy. 6/1983 East High School Rockford, IL High School or equivalent Completed general college preparatory coursework. Graduated in top 25% of a class of approximately 400 students.
REFERENCES Kevin D. Swan, University of Illinois, College of Medicine Rockford, Systems Analyst Phone Number: 815-395-5571 Email Address: kswan@uic.edu Reference Type: Professional John D. Wood, Cyclops Enterprises, Ltd., Principal Phone Number: 815-988-0690 Email Address: jdwood@ecyclops.com Reference Type: Professional Jason Kryzanski, Newell Rubbermaid, Inc., Systems Analyst Phone Number: 815-233-8676 Email Address: jason.kryzanski@newellco.com Reference Type: Professional This page created and maintained with good old-fashioned hand-crafted HTML. |